Subscription
How do I set up a subscription plan?
Anyone can set up a pet food subscription and enjoy the benefits!. Just click on the "Subscribe & Save" option when you're buying your pet's favourite food. Choose how often you'd like deliveries to arrive, with options ranging from every 2 weeks to
Is there a minimum subscription time required?
No, you can cancel your subscription at any time.
How do I manage or change my subscription?
If you're on a subscription plan and need to check your upcoming subscription order, make changes, log in with your email address and click "Subscriptions". You can manage your subscription by clicking "Manage Subscriptions" and cancelling the subscr
How do I cancel my subscription?
Looking to cancel your subscription? No worries—it happens! Just go to your account settings and look for the "Manage Subscription" section. Once you're there, you should see a button that says "Cancel Subscription"—that's your golden ticket! Click t
Can I pause my subscription?
No problem at all! If you need to pause your next order, you can do so by selecting a new date that works better for you. Just follow these simple steps: log in to your customer portal, click on "manage subscription," and then select either "manage t
How do I add product to my next subscription order?
To include an additional product in your next order, please sign in to your customer account and select "View Your Next Order." From there, you can scroll down to the "You May Also Like" section and select the desired item. If you wish to browse addi
How can I cancel my subscription?
To cancel your subscription, log in to your customer portal and click "Subscription." If you need help or forgot your email linked to your pet food subscription, contact our customer care team at [email protected] or call 1800 870 245
How can I update my delivery address?
If you need to change your delivery address, no worries, it's easy.Simply log in to your customer profile, click on the "Profile" tab at the bottom, and select "Shipping Address". From there, you can easily update your default shipping address to you
Can I cancel my subscription or order if my pet no longer eats Frontier Pets food?
If your pet has stopped eating Frontier Pets food and you want to cancel your subscription, this can be done by logging into your customer portal. We can help you with the return or recall process for any shipped orders. However, please note that the
How can I report an unauthorized recurring billing or incorrect charges on my account?
If you notice unauthorised recurring billing or incorrect charges on your account, please contact Frontier Pets Customer Care immediately. Provide us with details such as the date of the unauthorized subscription or the order ID of the charge in ques
Can I put my order on hold or delay its shipment?
Yes, you have the flexibility to put your order on hold or request a delayed shipment. Simply contact our customer care team with your specific request, including the preferred new date for the shipment or the duration of the hold. We will update you
How to add Beef Heart Treats to Subscription or next order?
Here's how-to information on the Beef Heart Treats; let me know if this helps.When you log into your subscription portal, you'll see the following options:1. View your upcoming order2. Make changes by pressing "edit"3. In the "You may also like" sect
How do I login to my subscription?
Here are the steps to log in to your account on frontierpets.com.au:. If you cannot find the login button, here's the link https://account.frontierpets.com.au/ or you can contact customer service at [email protected] or call 1800 870 2
How do I add product to my subscription that I have paid for?
We understand you may want to add more to your order, but unfortunately, changes can't be made to a subscription once it's been fulfilled.
What is your Subscriptions Policy for Upcoming Order?
We offer 10% off all our pet food and pet treat products when you subscribe to automatic delivery. By selecting “Subscribe & Save” you are agreeing to automatic processing of your orders based on your nominated delivery frequency from 2 weeks to 8 we
How do I stop using shop pay?
If you'd prefer not to use Shop Pay when checking out, you can select the option to Check Out as a Guest instead. This will allow you to complete your purchase without logging into Shop Pay. If you're a subscriber and would like to manage your paymen
Recurring Order Issues
It seems there was a misunderstanding. When placing an order, you may have accidentally selected a recurring delivery option. We take customer feedback seriously and will ensure this issue is addressed to prevent future misunderstandings. When adding
Why am I receiving messages about incorrect credit card details even though the information in ShopPay appears accurate?
Sometimes, third-party payment processors like ShopPay or PayPal may encounter issues with processing payments, even when the details appear accurate. This can happen due to security checks, system errors, or miscommunications between the processor a
How do I update my email address?
If you have a subscription account with us, follow these steps to update your email address, and manage your address, and payment details:. Once updated, make sure to save the changes. If you don’t have an account with us, you can email our Customer
How do I change my credit card details?
To update your credit card details, follow these steps:. Log In: Go to the website and log in to your account via https://account.frontierpets.com.au/. Manage Subscription: Navigate to the "Subscription" and "Manage Subscription" sections, usually fo
How do I add a discount code to my subscription order?
To add a discount code to your next subscription order, follow these steps:. The discount will then be applied to your next order.
How do I skip my order?
You can easily skip your next order by logging into your account. Simply navigate to your subscription portal, view your upcoming orders, and select "Skip.". If you continue to receive messages after skipping an order, please check the "Manage Subscr