Why am I receiving messages about incorrect credit card details even though the information in ShopPay appears accurate?Updated 5 months ago

Sometimes, third-party payment processors like ShopPay or PayPal may encounter issues with processing payments, even when the details appear accurate. This can happen due to security checks, system errors, or miscommunications between the processor and our system.

To ensure uninterrupted service, we recommend adding your credit card details directly to your subscription portal, as this is the most reliable method for updating your payment information with us. Here’s how:

1. Log in to your subscription portal on our website.
2. Click "Manage Subscription"
3. Navigate to the "Address & Payment Details section"
4. Click "Manage Payment Methods"
5. Add or Edit your credit card details and save the information.

This should resolve any issues with your payments moving forward. If you continue to experience issues, please reach out to our customer support team, and we’ll be happy to assist you further.