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FAQs

Getting Started

If your pet has been on a diet of dry kibble and/or processed wet food, it’s important to transition gradually to raw feeding as a complete balanced meal.* Raw food is digested differently from processed food. Transitioning too quickly to raw feeding can cause stomach upset.  

Similarly, if your pet is used to dry kibble or canned food, they may be fussy with raw food at first, so gradually introducing raw food will help their taste buds adjust. 

Start with 20% Frontier Pets Raw Freeze-Dried food and 80% of your pet’s ‘usual’ food. Feed the 20/80 ratio for 2-4 days; if there are no major concerns, adjust the ratio to 40/60 for the next 2-4 days. Increase Frontier Pets by 20% every 2-4 days until you feed 100% Frontier Pets food as a complete balanced meal. 

This guide only follows general Vet advice for transitioning to raw feeding. However, every pet is unique and may transition at a different pace. If you have concerns, it’s best to contact your Vet or Animal Health Specialist. Learn more about how to transition to raw pet food.

*Frontier Pets Freeze-Dried Raw Pet Food can be used as a complete balanced meal for 100% raw feeding, or as a Topper for a raw nutrient boost to their usual meals. 

1. Measure the food:

  • Check the "Daily Feeding Guide" on the pouch or use Frontier Pets' online feeding calculator to find the right amount for your pet.
  • Remember, Frontier Pets food is concentrated, so the serving sizes might seem smaller than what you're used to.

2. Add water:

  • Once you have the measured food, add the same amount of warm water. For instance, 1 cup of food gets 1 cup of water (1:1 ratio). Learn More.

3. Rehydrate and serve:

  • Pour the water over the food and let it sit for about 30 seconds. The food will rehydrate and swell up.
  • Once most of the water is absorbed, serve it to your furry friend.

Tips:

  • Switching foods? Introduce and transition Frontier Pets gradually over a week, mixing it with your pet's current food and slowly increasing the Frontier Pets amount each day.
  • Frontier Pets food is great for pets with allergies as it's grain-free.

Reducing your pet's serving size can be a helpful strategy for weight loss, but it's important to consult with your veterinarian first. They can help you determine the best course of action for your pet's individual needs.

Here's why consulting a vet is important:

  • Perform a body condition score (BCS): The vet can use a standardised method to assess your pet's weight based on factors like feeling ribs and waist definition. This method considers both fur and body fat.
  • Discuss your pet's weight history and lifestyle: This helps the vet understand if there's been a recent weight gain or if it's consistent with their breed and age.
  • Rule out underlying medical conditions:  In some cases, weight gain can be a symptom of an underlying health issue.
  • Balanced diet:  Simply reducing portion size might not provide your pet with all the nutrients they need. Vets can recommend a weight management diet formulated for safe and effective weight loss.

While you speak with your vet, you can definitely cut back on treats and table scraps. These can add unnecessary calories to your pet's diet. There are also lower-calorie treat options available that you can discuss with your vet.

This is the main query we get. Yes, our serving sizes are correct. Remember that you are adding back 75% of the product's total weight in the form of water. If you were to take all the water out of a steak, you’d end up with a very small piece of meat. It’s exactly the same principle. Please do not overfeed your dog. Stick to the daily feeding guides. If you are still unsure, contact us, and we’ll talk you through it.

When you add dry food to your pet's food, you don't have to wait for it to soak up all the water.

The freeze-dried food won't absorb all the water, but that's okay. Your pet will enjoy lapping up the water and eating the soft food. If you prefer the water to be completely absorbed, just let it sit for a bit longer.

Frontier Pet food's nutritional content is all in the dry pellet, so you can feed it either wet or dry. It is preferable to add water because the food breaks down and creates a 'gravy', which dogs love. They are more likely to lap up the water, which has its own nutritional benefits.  If your dogs, cats or puppies prefer to eat the food dry, that's fine, but make sure there is plenty of water available.

Frontier Pets food is formulated to meet or exceed the nutritional levels established by the Association of American Feed Control Officials (AAFCO) and the National Research Council (NRC) UK to be a complete and balanced food for adult dogs, puppies, and adult cats.

Frontier Pets dog food is freeze-dried. This is a very clever process that removes all of the water from the raw ingredients, leaving the original calorie and nutritional content completely intact.

The end result is a dry food that can be kept in a warm dry space in your cupboard. And it can be kept there for up to 2 years without any spoilage or need for preservatives.

When you’re ready to feed your dog, you just add warm water to the dry ingredients and it reconstitutes to its original raw form. It’s clever and it’s nutritionally off-the-charts good!

Yes, we do. Once you subscribe to our newsletter for the first time, you will get a 10% off offer.

Water is heavy. When the water is extracted out of the product through freeze-drying, all of that weight is extracted with it. And that weight is around 75% of the total.

Adding water back to reconstitute, adds the weight back. This DOES NOT mean that you are diluting the product – you are reconstituting it back to its original raw form.

A cup of dried Frontier Pets food weighs 60 grams. Adding a cup of water at 250 grams, makes a total of 310 grams.

Daily Feeding Guide

Welcome to our product feeding guides! These Puppy Daily Feeding Guides are a quick reference for the amount of Frontier Pets Freeze-Dried Raw food to feed your puppy, based on their weight.

It's important to remember that these are guides only. You may find that you require less or more food per day based on your puppy's age, condition and activity levels. As the owner or carer of your beloved pet, you are the best person to judge how much food your puppy should require





Here are some additional points to consider:

The following information is general advice, but as each pet is an individual, seek veterinary advice if you’re not confident or are concerned, particularly if you think your pet might have special dietary needs or has had a reaction to a standard or raw diet before.

Welcome to our product feeding guides! These Dog Daily Feeding Guides are a quick reference for the amount of Frontier Pets Freeze-Dried Raw food to feed your dog, based on their weight.

It's important to remember that these are just a guide. You may find that you require less or more food per day based on your dog's age, condition and activity levels. As the owner or carer of your beloved pet, you are the best person to judge how much food your dog should require.




Here are some additional points to consider:

  • Transitioning to Raw Food: If your dog is new to raw feeding, remember to transition them onto our Freeze-Dried Raw Dog Food carefully. See our 'How To Transition to Raw Feeding' information here.

The following information is general advice, but as each pet is an individual, seek veterinary advice if you’re not confident or are concerned, particularly if you think your pet might have special dietary needs or has had a reaction to a standard or raw diet before.

Welcome to our product feeding guide for cats and kittens. These Daily Feeding Guides are a quick reference for the amount of Frontier Pets Freeze-Dried Raw food to feed your cat and kitten based on their weight.

While our cat feeding guides and raw cat food recommendations offer a starting point, remember they're just that—a starting point. Factors like your pet's age, overall health, and activity level can influence its daily food needs. As their owner, you're in the best position to observe their appetite and adjust portions accordingly.



Here are some additional points to consider:

  • Transitioning to Raw Food: Remember to transition carefully if your cat is new to raw feeding. See our 'How To Transition to Raw Feeding' information here. Cats can be finicky eaters and may take longer to accept change, so persistence may be needed. Don't be discouraged if your cat doesn't gobble it down straight away. Start by offering a small amount, like a couple of pellets, mixed with their current food. This will also help their tummies adjust. If all goes well, you can slowly increase the amount of raw food every few days. We recommend consulting your veterinarian if your cat has any pre-existing health conditions or if the transition seems difficult.

    Additional Tips:

    • Raw Chicken Necks: Raw chicken necks are a fantastic option for teeth cleaning and enrichment feeding! Kibble (dry food) is not a suitable substitute for dental care.
    • Portion Control:  A good starting point for portion size is around 2% of your cat's body weight per day, but this can vary depending on their age, activity level, and individual needs. Our smallest bags are 300 grams, which is a good size for seeing how your cat goes. 

The following information is general advice, but as each pet is an individual, seek veterinary advice if you’re not confident or are concerned, particularly if you think your pet might have special dietary needs or has had a reaction to a standard or raw diet before.

You can get the feeding guide for Frontier Pets Freeze-Dried Raw Food from our website. It provides a starting point based on your dog's, cat's, or puppy's weight, but remember, it's just a guide.



When transitioning your dog to Frontier Pets food from home-cooked or another type of food, it’s important to do it gradually to prevent any gastrointestinal issues. Start by mixing approximately a small percentage of Frontier Pets food with your dog's current food for a few days.

If tolerated well, increase the proportion of Frontier Pets food to Percentage and decrease the current food accordingly until you are feeding exclusively Frontier Pets. Watch your dog during this process and adjust the transitioning speed as necessary. If any issues arise, revert to the previous mix ratio and proceed more slowly. Transitioning carefully ensures that your pet's digestive system adjusts to the new food without causing any discomfort.

Learn more about 'How to Transition to Raw Food' here.

When measuring your pet's food and feeding your pet, it's best to measure the food when it's dry, not when it's wet. Be sure to measure the precise amount in grams or cups before adding water. This helps ensure that your pet gets the perfect amount of food.

You'll find that, even with the full amount, your dog will lose weight to its optimum. The added carbs (and sugars) in most commercial kibbles add weight to your pup.

Frontier Pet food is very low in carbohydrates. Plus, our food is high in protein and the right kind of fats, which are what dogs need to burn for energy. So try them on the recommended serving size first and adjust if needed.



To ensure you are feeding your pet the right amount of food, we recommend using a measuring cup. You can use either a half or full measuring cup, depending on your pet's needs. For instance, if you need to feed your dog 1 cup of food but you only have a 1/2 cup measuring cup, simply add two cups of food using the 1/2 cup measuring cup.

Subscription

Anyone can set up a pet food subscription and enjoy the benefits!

Just click on the "Subscribe & Save" option when you're buying your pet's favourite food. Choose how often you'd like deliveries to arrive, with options ranging from every 2 weeks to every 12 weeks. Then, complete your checkout process to start saving 10% on your subscribed pet food!


No, you can cancel your subscription at any time.

If you're on a subscription plan and need to make changes, sign in with your email address and follow the prompts to update your subscription order. Let us know if you need any help by contacting us at [email protected].

Looking to cancel your subscription? No worries—it happens! Just go to your account settings and look for the "Manage Subscription" section. Once you're there, you should see a button that says "Cancel Subscription"—that's your golden ticket! Click that button, and you're all set. Your subscription will be cancelled, and you won't be charged again.



No problem at all! If you need to pause your next order, you can do so by selecting a new date that works better for you. Just follow these simple steps: log in to your customer portal, click on "manage subscription," and then select either "manage this subscription" or the active subscription product that you have.


From there, you can easily reschedule your delivery to a date that's more convenient for you. And if you need to delay it by a month or even 6 months, you can simply pick the date that works best for you.


Let me know if you have any questions or need further assistance!


To include an additional product in your next order, please sign in to your customer account and select "View Your Next Order." From there, you can scroll down to the "You May Also Like" section and select the desired item. If you wish to browse additional products, please select "Browse All Products."


To cancel your subscription, log in to your customer portal and click "Manage Your Subscription." If you need help or forgot your email linked to your pet food subscription, contact our customer care team at [email protected] or call (02) 6682 4163 during our business hours. You can reactivate your subscription at any time by signing in to your customer portal.

If you need to change your delivery address, no worries, it's easy.

Simply log in to your customer profile, click on the "Profile" tab at the bottom, and select "Shipping Address". From there, you can easily update your default shipping address to your new one. Let me know if you need any further assistance!

If your pet has stopped eating Frontier Pets food and you want to cancel your subscription, this can be done by logging into your customer portal. We can help you with the return or recall process for any shipped orders. However, please note that the cost of the product will be refunded only after it is returned to us, minus any recall charges.

If you notice unauthorised recurring billing or incorrect charges on your account, please contact Frontier Pets Customer Care immediately. Provide us with details such as the date of the unauthorized subscription or the order ID of the charge in question. Our team will investigate the matter, cancel any unintended orders or subscriptions, and process refunds as necessary.

It is important to contact us as soon as possible to ensure that any issues are resolved in a timely manner. You can reach out via email at [email protected] or phone us at 02 6682 4163. We are committed to providing a seamless experience and will take prompt action to correct any billing discrepancies.

Yes, you have the flexibility to put your order on hold or request a delayed shipment. Simply contact our customer care team with your specific request, including the preferred new date for the shipment or the duration of the hold. We will update your order details accordingly and ensure that your order is processed as per your new instructions.

Whether you are traveling, temporarily unable to accept deliveries, or just need more time before receiving your next order, we are here to accommodate your schedule and preferences.

Our Process

It sounds fancy but freeze-drying has actually been around for a while. Think of your two-minute noodles. Both the noodles and the tiny peas and carrots are freeze-dried. Coffee is freeze-dried. Your camping food is freeze-dried and a lot of the food used in the military and by astronauts is the same.

Simplified, freeze-drying is a process that extracts the water from the food. Given that water is the main ingredient of everything, you end up with a dry product that weights about 4 times less – but with all of the nutritional content of the food completely intact.

Because the freeze-dried food contains no water, the food cannot go off. So you can just keep it in the cupboard. When you’re ready to feed your pet, just add warm water to the dry ingredients and the food will be reconstituted back to its original raw form within 20 seconds. During this time, the aroma of the fresh ingredients will be released.

It’s exactly like feeding raw food, without any of the hassles. And your pet will wait eagerly for their warm, fresh bowl of food – Every. Single. Time.


It’s not a cheap process, freeze-drying. That’s true. But the bottom line is that you’re not buying water when you buy freeze-dried food. And given that food is mainly water you’re taking out a lot of the bulk and weight of the produce by simply extracting it.

It will cost you around $60 to buy a dry kilo of Frontier Pets food. But that one kilo of food will reconstitute to 4 kilos of wet ‘as fed’ product, so it actually costs around $15 a kilo. That’s on par with a premium kibble – and so very much better!

You’re getting a much better product and you’re not paying any more for it.

You’re also doing your bit for the environment, because of the water component isn’t being transported to you.


Freeze-drying extracts the water from the raw product. Reconstituting it simply means adding the water back in.

It’s NOT the same as just adding water to a dry product. If you added water to dry kibble you wouldn’t be reconstituting the kibble, you’d just be making slush.

Frontier Pets food is brought back to its original raw form by adding back the water. It’s ‘reconstituted’ – a bit like cordial.

Rest assured that the salmon used in our products is Wild Caught Australian Salmon, sustainably sourced. We are committed to environmental sustainability and ethical sourcing, and we would never compromise on these values. Our brand's integrity is paramount, and we take pride in providing high-quality, responsibly sourced ingredients.

You can check out some of our ethical meat suppliers here.

As humans, we are the world’s largest consumers of factory farmed animals. Our pets are the second largest. Our goal at Frontier Pets is to help end factory farming and we believe that our pets can play a big role in achieving this.

Made from 100% free-range protein and organic produce sourced directly from Aussie farmers practising sustainable agriculture, this pet food is better for your pet and better for the planet.

So not only are you feeding good, you're doing good.

Now that is GOODNESS BEYOND THE BOWL.

To learn more about why free-range meat is better than factory-farmed proteins, check this blog out.

Our Products

Frontier Pets food has a super long shelf life (2 years)*, so many people think it must be full of preservatives. This is not the case. Frontier Pets food and treats contain no preservatives and don’t need to.

The freeze-drying process extracts all the water from the food, leaving a very low moisture content. Also, the ‘water activity’ level in the food falls below the level where any microorganism can live, so it doesn’t go ‘off’. Once you’ve added the water back in, of course, that changes things. Reconstituted food can be kept in the fridge for three days.

*Frontier Pets Food remains fresh in its original packaging for two years and three months once opened. Check the expiry date at the back of the packaging for more details.

Yes! As far as we know, we’re the only pet food company that conducts micro-biology tests on all of our products, all of the time. We even do it for the individual ingredients. So you can be assured that the product is not only nutritionally superior, but extremely safe. We guarantee it. 

That depends on the type of allergy your pet has. Most allergies are likely to be to grains or the environment.

If it’s environment there’s not a lot you can do (except maybe move), but if it’s a grain allergy then Frontier Pet food is quite okay for your pet as it is gluten free.

Frontier Pets food has been developed for healthy pets, but pet owners who have pets with digestive or skin issues have noticed a significant improvement in their pets' skin and digestion. You’ll also notice clearer eyes and a glossier coat.

Frontier Pets food boasts an impressive shelf life! Unopened bags stay fresh for up to 2 years thanks to a clever freeze-drying process that removes most of the moisture, creating an inhospitable environment for bacteria growth. This makes it a convenient option for pet owners who want to keep their pets on a raw food diet. Once you open the bag, maintain freshness by keeping it in its original packaging (seal after each use) or transferring the food to an airtight container, where it will last up to 3 months.

Yes, Frontier Pets food is low-carb, made with mostly meat and protein for a natural, grain-free diet.

Frontier Pets food is formulated to be low in carbohydrate for a few reasons:

  • Ancestral Diet:  Dogs and cats evolved from carnivores, and their digestive systems are better suited to processing protein and fat from meat than carbohydrates found in grains.

  • Grain-Free: Frontier Pets avoids grains like corn and wheat, which are complex carbohydrates that can be difficult for some pets to digest and may contribute to allergies.

  • Health Benefits:  A low-carb diet can promote better overall health for pets. Frontier Pets highlights potential benefits like weight management, improved digestion, and reduced risk of diabetes for dogs.

A low-carb diet can be a good option for certain pets, especially those with weight issues, and digestive sensitivities.

No, at Frontier Pets, we guarantee that we do not use chemicals or bleach on any of our ingredients. All of our produce, including chicken, is Free-Range and handled absolutely without the use of any harmful substances. You can trust in our ingredients' percentage-guaranteed purity and safety, ensuring that your pet receives only the best quality food.

Our expert vet, Dr. Kathy Cornack, suggests that the ideal time to switch your puppy from Puppy Food to adult Frontier Pets food depends on their breed size:

- Small breeds (under 25 pounds full-grown): 9-10 months old

- Medium breeds (25-50 pounds full-grown): 12-15 months old

- Large breeds (over 50 pounds full-grown): 14-24 months old

Our puppy food contains green-lipped mussel for extra nutrients to support your growing pup, which is important for puppies to be fed puppy food instead of the adult dog food.

Frontier Pet Food is designed to be nutritious and filling, so you won't need to feed your pet as much compared to other brands. This is because the freeze-drying process removes water from the raw ingredients, concentrating the nutrients in each bite.

Here's a handy guide to help you determine the right amount of food for your furry friend:

Bag Sizes:

  • Small Pack Combo: 15 cups
  • Medium Pack Combo: 45 cups
  • Large Pack Combo: 126 cups
  • 300g bag: 5 cups
  • 900g bag: 15 cups
  • 2.5kg bag: 42 cups
  • 2.5kg X 2kg bag: 84 cups

Scooping Tips:

  • 1 scoop cup (60g dry weight): Approximately 20 Frontier Pellets
  • ¾ scoop cup (45g dry weight): Approximately 15 Frontier Pellets
  • ½ scoop cup (30g dry weight): Approximately 10 Frontier Pellets
  • ¼ scoop cup (15g dry weight): Approximately 5 Frontier Pellets

You can grab our reusable measuring scoop here.

Remember, a little goes a long way!

One cup of Frontier food (containing 60 grams of dry food) rehydrated with 250ml of water is actually the equivalent of 310 grams of regular food. This concentrated nutrition means your pet will feel satisfied with a smaller portion size.

Tip: Start with the recommended serving size and adjust based on your pet's individual needs and activity level.

Happy feeding!

Source: Feeding Guide For Dogs & Transition to Raw Food



Our 300-gram and the small pack combo are perfect for the trial.

With the 300g pack, you can feed your pets around 5 cups to see if they like the product or the flavour. The small pack combo contains 15 cups for them to try all 3 flavours. Hope this helps!

When we freeze-dry the raw food, approximately 75% water is extracted. When you add the water back into the food on feeding, you are adding back the 75% water.

Freeze-dried dog food expands in weight when water is added. This process makes the food bulkier and more filling, which is particularly important for dogs that do not drink much water on their own. Therefore, 2.5kg of freeze-dried dog food can rehydrate to approximately 10kg.

If you are adding the same amount of water as food. This is how we calculate the water-fed values. You can choose to feed dry or add less or more water, and therefore, the as-fed values would change accordingly. 

When cats are fed in the wild, they eat the whole animal, and the carcass is 70% water. 

Kibble or dried food does not contain water, and cats are notoriously bad at drinking water. They tend not to get enough water in their diet, which can lead to kidney issues.  

One major benefit of Frontier Pet Food is that you can add water to it, making it the perfect meal for your cat.  

Our dog and cat food formulas are meticulously crafted by our expert vet, taking into account the biologically appropriate raw diet (BARF) for each animal.

We carefully consider anatomical factors such as gut length and teeth type. Cats, being mostly carnivorous, require a diet with approximately 96% animal protein, while dogs, being omnivorous scavengers, thrive on a diet that consists of 80% animal protein along with fruits and vegetables. Our dog food contains an average of 80% animal protein, tailored to meet the dietary needs of dogs, while our cat food provides the essential 96% animal protein for our feline friends.


For our puppies, we include an additional green-lipped mussel because they require more than adult dogs.

Frontier Pets food might be suitable for dogs with sensitive stomachs, but it's important to note that:

  • Our food focus is on preventing digestive issues, not necessarily treating them.
  • You should consult a veterinarian for any existing digestive problems like IB or IBD.


Here's what Frontier Pets says about our food and digestion:

  • Our food is made with ingredients that might be easier for dogs with sensitive stomachs to digest.
  • We believe our food can contribute to better gut health.

However, diagnosing and treating IBS in dogs requires veterinary expertise. So, while Frontier Pets might be a good option as part of a veterinarian's plan, it shouldn't be the only solution.

Absolutely! The larger size is available for purchase now. You can place a preorder, and it will ship on June 21st.


Absolutely! Frontier Pets food is 100% gluten-free. 

Dogs cannot digest complex carbohydrates, which are found in corn, wheat, and other cereal products (a key ingredient in most commercial foods). Dogs get their energy from proteins and fats, not from wheat. Even if you supplement your dog's diet with food scraps from your table (and we all do), avoid giving them pasta and rice, as they are not good for them. Rest assured that there is no gluten in our products.

Frontier Pet food has been developed for healthy dogs. However, because it is made using exceptional, biologically appropriate ingredients, it is likely that it will assist in lessening common allergies. If your dog has an allergy, it is likely to be due to grains or the environment. If it is the environment, there is not a lot you can do (except maybe move), but if it is a grain allergy, then Frontier Pet food is great because it's gluten-free.  It's been known to greatly improve health issues like pancreatitis and IBS - so it's pretty impressive really.

Almond meal is added because it is a highly nutritious whole food source of many vitamins and minerals. It is included in very small amounts and has no added salt or chemicals. When included appropriately, an almond meal is not toxic but is actually a healthy food. We have thousands of dogs and more than 8,000+ 5-star reviews who are happily eating our food and enjoying good health, which shows that almond meals are safe and beneficial ingredients.

A few reasons why it might be good to include it in your pet's food:

  • Gluten-free alternative: Almond meal is a popular gluten-free flour option, so it could be used in pet food specifically formulated for dogs with gluten sensitivities.

  • Nutrient boost: Almond meal contains some protein, healthy fats, and fibre, which can be beneficial for a dog's diet.

You can find the nutrition details for each product on the product page, but just to give you an idea, here's the typical composition of our beef, pork, chicken, and lamb and fish dog food, puppy food, and cat food.


Adult Dog: Free-Range Australian Beef Recipe


Adult Dog: Free-Range Australian Pork Recipe


Adult Dog: Free-Range Australian Chicken Recipe


Adult Dog: Free-Range Australian Lamb & Wild-Caught Fish Recipe


Puppy: Free-Range Australian Beef Recipe


Puppy: Free-Range Australian Pork Recipe


Puppy: Free-Range Australian Chicken Recipe



Cat: Free-Range Australian Beef Recipe


Cat: Free-Range Australian Lamb & Wild-Caught Fish Recipe


Yes, we now have them in a larger size!  Check them out...

Here's a brief overview of the calcium content in various meats. To reach the desired calcium levels, limestone is added to beef and pork, but not to chicken, lamb, and fish, as they naturally contain bone.

For adult dogs:

- Beef: Calcium at 1.72%, Phosphorus at 0.92%

- Pork: Calcium at 1.98%, Phosphorus at 0.99%

- Chicken: Calcium at 0.84%, Phosphorus at 0.77%


For puppies:

- Beef: Calcium at 1.36%, Phosphorus at 0.83%

- Pork: Calcium at 1.66%, Phosphorus at 0.97%

- Chicken: Calcium at 1.08%, Phosphorus at 0.85%

If you have received a product with a strange smell or that your pet refuses to eat, it is possible that the food has oxidized. Oxidization can occur in a small percentage of freeze-dried food due to the raw materials used and minimal processing methods. This may result in the fats in the meat degrading, which can create a detectable chemical smell, especially to more smell-sensitive pets. If you suspect the product has oxidized, please check the Best Before Date on the packaging and contact our customer service with that information as well as a description of the issue. We will happily replace the product for you and ship out a new order as soon as possible. Your satisfaction and your pet's happiness are our priorities.

Chicken neck treats are safe for cats to eat, even if there are bones in them. Chicken neck contains raw bone, which is generally a very safe and healthy food for cats who have experienced bone eaters when fed in moderation. One neck per day or less often.

Chicken neck treats are considered safe for cats to eat because the bones in chicken necks are soft and cartilaginous, providing healthy proteins, glucosamine, and calcium. The soft bones in raw chicken necks do not splinter and are easily grindable, posing little to no risk of choking or injury.

However, all owners should tailor the size of their pet's treats to fit their cat's needs, as each pet has unique eating habits and may prefer smaller pieces, especially older cats and dogs whose teeth are not as strong as they were in their youth.

Frontier Pets food for cats is great as part of a kitten diet but not as a sole diet. It does need to be supplemented with raw meaty bones, like chicken neck or chicken wings, in equal parts to the food. So for a small kitten only use a small chicken wing, a larger kitten (or as they're growing up) can tolerate a chicken neck. You will need to do this every day. You can also alternate with some raw meat one day with Frontier and a bone the next day with Frontier Pets.

Nutrition

Many pet owners are interested in understanding the differences between kibble and raw food. While kibble is a convenient option, it often contains processed ingredients like grains and byproducts. Ever wonder what's in your pet's kibble? Check out the video.

At Frontier Pets, we believe in simple, whole-food ingredients. That's why our food features free-range, raw meat and organic produce, carefully chosen to provide complete and balanced nutrition for your dog. This is how Frontier Pets food is made.

Here are some of the benefits of feeding your dog a raw food diet:

  1. Better nutrition: Raw dog food contains all the essential nutrients that dogs need to thrive, including proteins, fats, vitamins, and minerals. It is free from fillers, preservatives, and artificial ingredients that are commonly found in commercial dog food. 
  2. Improved digestion: Raw dog food is easier for dogs to digest because it is not cooked or processed. The natural enzymes and bacteria in raw food help to break down the ingredients, making it easier for dogs to absorb the nutrients.
  3. Stronger immune system: Raw dog food is rich in antioxidants, which help to boost the immune system and protect against disease and illness. Additionally, raw food contains higher levels of vitamins and minerals that support overall health and wellness. 
  4. Better oral health: Chewing on bones and raw meaty bones helps to clean teeth and promote healthy gums. This can lead to fewer dental problems and improved overall oral health.
  5. Increased energy and vitality: Dogs fed a raw food diet often have more energy and vitality than dogs fed commercial dog food. This is because raw food provides a more balanced and nutritious diet that supports overall health and wellness. 

It is important to note that a raw food diet should be carefully planned and balanced to ensure that it provides all the nutrients that dogs need to thrive. If you are considering switching to a raw food diet for your dog, we can help you. At Frontier Pets, we’ve done the research with Dr. Kathy Cornack, our resident holistic vet and animal nutritionist.

Our recipes are designed to support a healthy, balanced diet. We use human-quality free-range meat, eggs, and offal, along with certified organic, imperfect fruit and veggies. 

It is super important to keep your cat well hydrated, especially as they are prone to UTIs. Their urine should be a nice pale yellow colour. If it is too concentrated, i.e., dark yellow, then they likely have a UTI.

Cats prefer fresh, moving water so consider a cat drinking fountain or leaving your tap running a little longer so they can have a drink!

We highly recommend feeding Frontier Pets cat food with water added for most meals. Always have fresh water available for cats to enjoy during the day.

Desexed (neutered) dogs need fewer calories or food than intact dogs. That's because they have fewer sex hormones, which slow their metabolic rate. 

This means it's easier for them to gain weight or, conversely, they need less food to maintain an optimal body weight. A similar thing happens to older humans: once the sex hormones start to drop off, it's easier to develop a pot belly or gain weight!  

Desexed dogs need around 20% less food than intact dogs.

Our lowest-calorie dog food is free-range chicken raw freeze-dried, which provides 5221 kcals per kilogram of dried food or 313 kcals per 60-gram cup of dry food per day.

The second lowest is our free-range pork raw freeze-dried, which contains 5559 kcals per kilo of dried food and 334 per 60-grams cup of dry food per day.

Our Purpose

We’re on a mission, and it’s a big one. We want to end factory farming. Making ethical pet food and treats sounds like a strange way to achieve this, but it actually makes sense. Our pets are the second largest consumers of intensively farmed animals on the planet. This equates to literally billions of kilos of meat, most of which are the bi-products of intensively farmed animals.  

Imagine if this produce came instead from animals that are raised in a free-range (for the whole of life) system that supports their natural environment.

The impact would be massive enough to change the world.

At Frontier Pets, we offer premium-quality pet food and treats that are made from 100% free-range meat and offal, free-range eggs, and organic fruit and vegetables. Our ingredients are sourced exclusively from Australian farmers who practice sustainable agriculture. Our goal is to help change the world, one nutritious bowl of pet food at a time. That's why our motto is "feed good, do good".

We have developed our food in collaboration with a leading vet and animal nutritionist to ensure that we deliver unparalleled nutrition for your cat or dog. We make a bold claim that our freeze-dried food is the best pet food on the planet, but we stand by it. Our commitment to delivering the highest-quality nutrition for your pet is at the heart of everything we do.


Our Proteins & Producers

A couple of reasons. Pork is one of the most digestible of proteins. It’s very lean, it’s completely safe and it’s really, really yummy.

Pigs are also one of the most Factory Farmed animals on the planet – hundreds of millions of them.

We source our pork from ethical farms. By supporting these farmers we’ll help grow the industry and, with time, eliminate Factory Farms. That’s our dream anyway and we’re sticking with it.

No. They’re not. In fact, 70% of the worlds’ cows are penned up in Factory Farm conditions where they are grain fed. It’s not natural and it’s not fair. Take a drive around a our country-side and play ‘spot the cow’. They’re pretty rare.

And don’t be fooled by the term “Grass Fed”. A lot of cattle in Australia are grass fed for the first part of their life. They finish their final 200 days in a feed lot where they are force fed huge amounts of grain to build up their value. A lot will suffer from broken legs and be crippled because of the sheer weight of their bodies.

Grass fed does NOT mean free-range. Frontier Pets meat comes from animals that have been free-range raised for the whole of their life.

The pork we use comes from Western Plains Pork.  The pigs are outdoor bred in an extremely clever eco-system that significantly supports animal welfare.  I have personally visited the farm on a number of occasions and can attest to the quality of care all the animals receive.  They are definitely ethically farmed – no question.  To find out more about Western Plains Pork, go to the OUR PRODUCERS section on this website.

Eggs are very good for both dogs and cats – they provide valuable proteins and minerals.. Dogs really like to eat eggs and cats get great value from them because they replicate the valuable nutritients that would be contained in a mouses brain.

We use free-range eggs because the alternative… eggs from battery caged chickens… is just not worth thinking about. In fact, by supporting this industry we’ll help end this appalling and inhumane practice.

No. Back in the day – like way back in the day – pigs were found to have an intestinal worm that made people and animals sick. It’s just not the case anymore. In fact, Australia has been cleared of anything ‘bad’ in pigs for many decades. Plus there are other safeguards used by Frontier Pets. 

Firstly, our pork comes from an ethical and sustainable farm where all the pigs are free-range and raised in a happy environment. Additionally, our pork products have been freeze-dried, which means there is no moisture remaining in the product to support any bacterial growth.

Secondly, we undertake microbiology tests on all of our produce to ensure that it is free of nasties. 

So you can rest assured that our pork products are safe for your pet. And they love it! It is one of the best proteins for dogs and looks and smells amazing!

Our Policy

No. All of the transactions occur through a secure server via our bank or PayPal. Your details are completely safe. 

You can return any unopened or faulty product for a refund or replacement. Contact us at [email protected], and we can help you with this process. Check out our refund and return policy for more.

How fast is shipping?

  • Orders are shipped within 1-2 business day (excluding weekends/holidays).
  • Same-day processing for orders before 10 AM AEDT.
  • Delivery times vary by state (2-6 business days).
  • Express shipping is available.

Shipping Cost

Here's the average shipping cost for standard shipping. The price for express Star Track shipping will be calculated based on weight and location.

  • 0 - 1kg = $9
  • 1.01 - 3kg= $13.50
  • 3.01 - 5kg     $15.50
  • 5.01 - 9kg     $18.00
  • 10kg (of dry food) and over Free Shipping

Track my order?

  • You'll receive a shipping confirmation email with a tracking number.
  • Allow 48 hours for tracking info to update.
  • Contact us if your order hasn't arrived within the estimated timeframe.

Returns/Exchanges?

  • We replace broken items. Email [email protected].
  • The customer is responsible for return shipping costs, but if the product is damaged and qualifies for returns and refunds, the customer will be credited for future orders.
  • Refunds/exchanges are not offered for pets disliking the food.
  • Exchanges must be within 30 days of purchase.

Check out our full shipping policy here.

Yes, we offer free shipping on all orders over 10kg of dry food.

Unfortunately, the medium pack does not qualify for free shipping as it contains only 2.7kg of dry food, and the large pack combo totals only 7.5kg of dry food. Free shipping becomes eligible with the purchase of two sets of the 2 x 2.5kg Freeze-Dried Raw Pet Food, which equates to 40kg of wet food.

The offer will be automatically applied at checkout.

If you have received an incomplete order or a product different from what you intended, please contact our customer care team as soon as possible. If the order is still being processed or has not yet been packed, we may be able to make adjustments and swap the items for the correct ones before shipment. However, if the order has been shipped already, we will work with you to find the best solution, whether that involves returning the incorrect items or placing a new order for the desired products.

We're really sorry if your express delivery has been delayed. A few things can impact shipping times, like delivering to rural areas, when your order was processed, and weekends. We always aim to keep our customers informed about possible delays and delivery estimates on our website. If your express delivery is taking longer than expected, please get in touch with our customer care team or call 02 6682 4163  so we can check on it and help speed up your order if we can.

We know how important it is to get pet food on time, and we're dedicated to making your shipping experience better.

If standard delivery services are not an option for your location, please reach out to our customer care team with your address details. We will investigate alternative solutions, such as checking if another delivery service can accommodate your location, or finding a local collection point that may be accessible for you.

For example, some customers may need to collect their parcels from a designated post shop or agent due to the specific delivery operations in their area. If you encounter such an issue, we will communicate with our shipping representatives and provide you with the necessary information to ensure that you receive your order's delivery.

If you've opened a bag of our pet food and your pet initially ate it but now refuses, it's possible that they need to be transitioned or introduced to their new food slowly.

Frontier Pets may look like dry food, but don't be fooled by our process – it's raw feeding at its finest! Our unique freeze-drying process locks in all the natural goodness of raw ingredients while offering the convenience of dry food. So, even though it might not seem like your typical raw food, Frontier Pets ensures that your pets get the full benefits of a raw diet without any hassle. It's the perfect blend of convenience and nutrition, allowing you to provide your pet with a diet that's as close to nature as possible.

How to transition your pet to raw food

If your pet has been on a diet of dry kibble and/or processed wet food, it’s important to transition gradually to raw feeding as a completely balanced meal.* Raw food is digested differently to processed food and transitioning too quickly to raw feeding can cause stomach upset. 

Similarly, if your pet is used to dry kibble or canned food, they may be fussy with raw food at first, so gradually introducing raw food will help their taste buds adjust.

Step-by-Step Guide

  1. Begin by mixing 20% Frontier Pets Raw Freeze-Dried food with 80% of your pet's regular food.
  2. Feed this 20/80 mix for 2-4 days.
  3. If your pet handles the new food well with no issues, increase the ratio to 40% Frontier Pets and 60% regular food for the next 2-4 days.
  4. Gradually increase the proportion of Frontier Pets by 20% every 2-4 days until you're feeding 100% Frontier Pets as a complete balanced meal.
This is a guide only following general Vet advice for transitioning to raw feeding. However, every pet is unique, and they may transition at a different pace. If you have any concerns, contact us or consult your Vet or Animal Health Specialist. Our team is here to help resolve any issues and ensure your pet has a fresh, enjoyable meal.
Others

We value your opinion and always strive to improve our products to ensure your pets receive the best possible nourishment. You can share your feedback by emailing us at [email protected] or by leaving a Google Review.

If you are interested in stocking Frontier Pets products in your store, we would love to hear from you. We are currently updating our retail stockist onboarding process and will provide you with all the necessary forms and information once they are available.

In the meantime, please send us details about your business, such as your phone number, whether it's a general in-store retail or an online store, and any other relevant information. Our customer care team may reach out to discuss your application and provide you with further details on how to proceed with stocking our products.

At the moment, Frontier Pets does not directly ship to the UK. However, we recognize the demand from our customers who have relocated internationally and are working on expanding our shipping capabilities. While we do not yet have a specific timeline, we are eager to provide an update on international shipping options as soon as they become available.

If you are moving, please keep in touch, and we will do our best to ensure that your furry companion can continue enjoying Frontier Pets products, wherever your new home may be.

We have an exclusive breeders program designed to support breeders like you in using Frontier Pets food for weaning puppies. To join or rejoin our Breeders Program and take advantage of these perks, please contact our customer care team. They will provide you with an application form to complete. Once approved, you can enjoy discounts, share unique codes with new puppy owners, and receive commission from their orders, which can be credited against your future purchases. For more details or assistance, feel free to contact our customer care team.

We're proud to offer our products through a network of trusted veterinary practices, holistic wellness centres, and pet stores that align with our commitment to pet health. Availability of specific products may vary by location. We recommend contacting your preferred retailer directly to confirm availability before your visit.


Our Stockist
Business NameAddressType
Vitality Vetcare4A Ballina road Bangalow NSW 2479Vet
Pet Wellness Centre1/8 West Burleigh Rd Burleigh Heads QLD 4220Vet
Mount Barker Vets204 Flaxley Road  Mount Barker SA 5251Vet
Animal Happiness Vets133 Manning Road  Manning WA 6152Vet
Holistic Vets New Castle188 Corlette Street The Junction NSW 2291Vet
Bath & Bowl Pet Grooming & Nutrition74 Watt Street, Wonthaggi VIC 3995Groomer/Nutritionist
Divine Dogs17 Ashwell Street Mount Melville WA 6330Groomer 
Dog Town Pet Supplies37b Ferguson Street Williamstown VIC 3016Pet Store
Dogs In Sync10 Hebrides Close Quindalup WA 6281Market/online
Hanrob PlaygroundsWarringah Mall Old Pittwater Road Warringah 2100Daycare
Scout About Doggie Day Care1 Zaknic Place BUNBURY WA 6230Daycare
Von Hound and Friends19 Federation Drive Terranora NSW 2486Groomers
AnimaliaWestfield Hurstville NSW 2220Retail outlet 
AnimaliaWestfield Miranda NSW 2228Retail outlet 
HARRIS FARM MARKET STOCKISTS

HFM MOSMANBridgepoint Shopping Centre, Mosman NSW  2088Retail S/M
HFM BOWRAL72/76 Cornet Station & Bowral St Bowral NSW 2576Retail S/M
HFM LEICHHARDTNorton Plaza Leichhardt NSW 2040Retail S/M
HFM BONDI WESTFIELDWestfield Bondi 500 Oxford St Bondi Junction 2022Retail S/M
HFM NEWCASTLE227 Darby St Cooks Hill NSW 2300Retail S/M
HFM ALBURY614 Young St  Albury NSW 2640Retail S/M
HFM LANE COVE56-60 Burns Bay Rd Lane Cove NSW 2066Retail S/M
HFM WEST END111 Boundary St  West End QLD 4101Retail S/M
HFM ISLE OF CAPRI
15-21 Roma St Isle of Capri QLD 4217Retail S/M

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