What should I do if I receive a product that has a strange smell or my pet won't eat it?Updated 5 months ago

If you have received a product with a strange smell or that your pet refuses to eat, it is possible that the food has oxidized. Oxidization can occur in a small percentage of freeze-dried food due to the raw materials used and minimal processing methods. This may result in the fats in the meat degrading, which can create a detectable chemical smell, especially to more smell-sensitive pets. If you suspect the product has oxidized, please check the Best Before Date on the packaging and contact our customer service with that information as well as a description of the issue. We will happily replace the product for you and ship out a new order as soon as possible. Your satisfaction and your pet's happiness are our priorities.