Frontier Pets

<h3 id="isPasted">Return Policy</h3>We aim for 100% satisfaction on all our products. However, sometimes your pet may not like a particular protein. If your pet is not completely satisfied with one of our products within 14 days of purchase, we can arrange a replacement product or provide a refund. Contact our Customer Care team and provide the batch number on the back of the pack and the product name. We will then provide you with options for replacement or refund.Please note:&#xA0;Purchases with two or more of the same quantity do not qualify for a refund but we may offer replacement proteins for your pet to try.If for any reason you are unhappy with your order, please contact our Customer Care team at <a data-mce-href="mailto:customercare@frontierpets.com.au" href="mailto:customercare@frontierpets.com.au">customercare@frontierpets.com.au</a> or visit our Help Center for answers: <a data-mce-href="https://frontierpets.com.au/pages/help-center" href="https://frontierpets.com.au/pages/help-center" rel="noopener" target="_blank">https://frontierpets.com.au/pages/help-center</a>

We aim for 100% satisfaction on all our products. However, sometimes your pet may not like a particular protein. If your pet is not completely satisfied with one of our products within 14 days of purchase, we can arrange a replacement product or prov

How do I make a return?

Our Policy

How to transition your pet to Frontier Pets freeze-dried raw food

How do I prepare Frontier Pets food for my pet?

Should I reduce the serving size if my pet is overweight?

The serving quantities seem small, is this right?

Should the dry food absorb all of the water?

Should my pet be transitioned onto Frontier Pets food?

Is your pet food balanced and complete?

Does Frontier Pets offer any discounts for first-time buyers?

How can 1kg make 4kgs?

How long can rehydrated food sit out before it spoils?

What should I do if I'm having trouble logging into my account?

Getting Started

How much should I feed my puppy?

How much should I feed my dog?

How much should I feed my cat and kitten?

How do I get a feeding guide for my pet?

How do I transition my dog to Frontier Pets food if they are used to home cooked or another type of food?

Is the feeding guide measured before or after adding water?

Should I reduce the recommended serving size if my dog is overweight?

What cup do I use to measure my pet food?

Can I feed frontier pets food without the water?

How do I work out how long a pack would last my dog?

Daily Feeding Guide

How do I set up a subscription plan?

Is there a minimum subscription time required?

How do I manage or change my subscription?

How do I cancel my subscription?

Can I pause my subscription?

How do I add product to my next subscription order?

How can I cancel my subscription?

How can I update my delivery address?

Can I cancel my subscription or order if my pet no longer eats Frontier Pets food?

How can I report an unauthorized recurring billing or incorrect charges on my account?

Can I put my order on hold or delay its shipment?

How to add Beef Heart Treats to Subscription or next order?

How do I login to my subscription?

How do I add product to my subscription that I have paid for?

What is your Subscriptions Policy for Upcoming Order?

How do I stop using shop pay?

Recurring Order Issues

Why am I receiving messages about incorrect credit card details even though the information in ShopPay appears accurate?

How do I update my email address?

How do I change my credit card details?

How do I add a discount code to my subscription order?

How do I skip my order?

Subscription

What is Freeze-Drying?

Is Freeze-dried Pet Food expensive?

What is meant by reconstituted?

Where is the salmon in your products sourced from?

Why is your mission to "Help End Factory Farming"?

Does the freeze-dried raw dog food go through a heating element to kill pathogens given that it is raw ?

How do I log out of my account?

What is the process that you use to freeze dry your food? Is it high Pressure Processing (HPP)?

What is the ingredient in Frontier Pets food?

Our Process

How can Frontier Pet Food last if it has no preservatives?

Are Frontier Pet products quality and safety tested?

Can my pet eat your product if it has allergies?

Does Frontier Pets offer free samples or trials packs?

What is the shelf life of Frontier dog food, unopened and opened?

Is Frontier Pets food low in carbohydrates?

Does Frontier Pets use chemicals or bleach in their chicken products?

When should I switch my puppy to adult dog food?

How many grams are there in a cup? (Frontier Pets Food)

Do you have a trial or sample pack?

How 2.5kg of the freeze-dried dog food makes 10kg of dog food?

Why should I add water to my cat food?

What are the difference between the cat, dog, and puppy freeze dried food?

Do you recommend your products for dogs with IBD or digestive issues?

Can I buy the 2.5 kg Lamb & Salmon?

Is Frontier Pets Gluten Free?

Why do you have "Almond Meal" in the pet's food ingredient?

What is the detailed breakdown of the nutritional content?

My dogs love the new lamb and salmon, is it possible to get this in the 2 x 2.5kg bags?

What is the percentage of calcium and phosphorus in pet food?

What should I do if I receive a product that has a strange smell or my pet won't eat it?

Is Chicken Neck Treats safe for cats to eat?

Is Frontier cat food suitable for kitten?

Pellet Size

When will the fish treats be back in stock?

Is it better to feed my pet a variety of protein sources?

Do your lage pack combo ever go on sale?

Can I freeze my pet food once it's been rehydrated?

What does my dog need carbohydrates?

What are the Wet & Dry Feeding Instructions for Dog Food?

What are the Wet & Dry Feeding Instructions for Cat Food?

Is Frontier Pets food AAFCO compliant?

I am looking for a cat food appropriate for my cat

Is your food designed for pets with tummy trouble?

Where can I find the expiration date on food packaging?

How should I serve freeze-dried treats to my pet?

Do I need to rehydrate freeze-dried treats for my pet?

Is the puppy food OK for large breed puppies?

Is beef tripe safe for cats?

Do any of the dog foods contain green peas?

What are the benefits of Boosters for cats?

What are the benefits of Frontier Pets Boosters for dogs and puppies?

Are there any plans to introduce a single novel protein to the range in the future?

How long can I leave my pet food out if he doesn’t eat it straight away?

What can I do if my dog doesn’t seem to like Frontier Pets food?

Can you provide information on your freeze-dried dog food's fat content when rehydrated?

Can I buy 1 bag of 10kg dog food or do I have to buy it in a pack of 3?

My cat is on a prescription diet due to urinary stones. Would you cat food be suitable for him?

Do Frontier Pets pellets need to fully absorb water before feeding?

What is the size of the fish treats?

Our Products

Why is raw better than cooked food & kibble?

Why should cats drink more water?

How much should I feed my desexed dogs?

Is salt added to the food?

What is the lowest calorie dog food?

Is feeding JUST protein enough for my dog?

Does Kibble Help Clean Dog Teeth?

What's the benefit of frontier pets food?

Nutrition

Why are we doing this?

Why choose Frontier Pets?

Our Purpose

Can I feed my dogs and cats with diabetes Frontier Pets?

Can I use enrichment toys to feed?

My pet has arthritis, can I feed them your food?

I'm vegan, can I feed my pet's vegan as well?

My vet does not recommend raw feeding, what should I do?

My dog gets bloated quite often. Can I give Frontier Pets food a try?

My pet have liver issues, is Frontier pet's the right product?

My pet has cancer, is it safe to feed my pet's your food?

Is Frontier Pets food suitable for dogs with chronic pancreatitis and is it low in phosphorus?

Can I feed my diabetic pet Frontier Pets food?

Pet's Health

Why Pork?

Aren't all cows free-range and grass-fed?

What does ethically farmed Pork mean?

Why free-range eggs?

Isn’t pork dangerous for our pets?

Our Proteins & Producers

How do I create and log in to my accounts on your store?

How do I update my account details?

What is 'Sign in with Shop,' and how does it work?

Why aren’t you receiving emails while others are?

What can you do if you're using a non-standard email provider and not receiving emails?

How can you sign in or create an account using Shop Pay?

Profile & Login

Do you keep my bank details?

What is your shipping policy?

Is there free shipping or free delivery?

What should I do if I received an incomplete order or a product different from what I intended to order?

What should I do if I'm experiencing delayed delivery on my express order?

What should I do if delivery services like Location Post and Star Track cannot deliver to my address?

My pet food was opened and now my pet won’t eat it, what do I do?

Do you have AfterPay?

I'm missing my delivery

What is your subscription policy?

What should I do if I have an urgent inquiry or need immediate assistance?

How do I cancel my order?

How do I delete my account and personal data from your database?

Do you still have an outlet in evans head?

Do you deliver Australia wide?

How can I provide feedback on the product experience for my cats and dogs?

What is the process for stocking Frontier Pets products in my store?

Can Frontier Pets products be purchased in the UK or shipped internationally?

Is there a breeders program available for those using Frontier Pets products for weaning puppies?

How do I make a return?Updated 5 months ago

Return Policy