Frontier Pets

Frontier Pets Help Center provides answers to frequently asked questions about their ethically sourced, human-grade pet food. Find information on feeding your dog or cat, subscription details, and more.

Frontier Pets Help Center

Getting Started

Subscription

Product

Nutrition

Our Purpose

Our Process

Our Proteins & Producers

Policy

To cancel your subscription, log in to your customer portal and click "Manage Your Subscription." If you need help or forgot your email linked to your pet food subscription, contact our customer care team at customercare@frontierpets.com.au or call (

To cancel your subscription,<a href="https://frontierpets.com.au/#status" rel="noopener noreferrer" target="_blank">&#xA0;log in to your customer portal</a> and click &quot;Manage Your Subscription.&quot; If you need help or forgot your email linked to your pet food subscription, contact our customer care team at <a href="mailto:customercare@frontierpets.com.au">customercare@frontierpets.com.au</a> or call (02) 6682 4163 during our business hours. You can reactivate your subscription at any time by signing in to your customer portal.

How can I cancel my subscription?

If you need to change your delivery address, no worries, it's easy.Simply log in to your customer profile, click on the "Profile" tab at the bottom, and select "Shipping Address". From there, you can easily update your default shipping address to you

If you need to change your delivery address, no worries, it&apos;s easy. Simply <a href="https://frontierpets.com.au/#status-addresses" rel="noopener noreferrer" target="_blank">log in to your customer profile</a>, click on the &quot;Profile&quot; tab at the bottom, and select &quot;Shipping Address&quot;. From there, you can easily update your default shipping address to your new one. Let me know if you need any further assistance!

How can I update my delivery address?

To ensure you are feeding your pet the right amount of food, we recommend using a measuring cup. You can use either a half or full measuring cup, depending on your pet's needs. For instance, if you need to feed your dog 1 cup of food but you only hav

To ensure you are feeding your pet the right amount of food, we recommend using a measuring cup. You can use either a half or full measuring cup, depending on your pet&apos;s needs. For instance, if you need to feed your dog 1 cup of food but you only have a 1/2 cup measuring cup, simply add two cups of food using the 1/2 cup measuring cup.

What cup do I use to measure my pet food?

If your pet has stopped eating Frontier Pets food and you want to cancel your subscription, this can be done by logging into your customer portal. We can help you with the return or recall process for any shipped orders. However, please note that the

If your pet has stopped eating Frontier Pets food and you want to cancel your subscription, this can be done by <a href="https://frontierpets.com.au/#status" rel="noopener noreferrer" target="_blank">logging into your customer portal</a>. We can help you with the return or recall process for any shipped orders. However, please note that the cost of the product will be refunded only after it is returned to us, minus any recall charges.

Can I cancel my subscription or order if my pet no longer eats Frontier Pets food?

We value your opinion and always strive to improve our products to ensure your pets receive the best possible nourishment. You can share your feedback by emailing us at customercare@frontierpets.com.au or by leaving a Google Review.

We value your opinion and always strive to improve our products to ensure your pets receive the best possible nourishment. You can share your feedback by emailing us at customercare@frontierpets.com.au or by leaving a <a href="https://g.page/r/CQHzv3g2JsN2EBM/review" id="isPasted" rel="noopener noreferrer" target="_blank">Google Review</a>.