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FAQs

To cancel your subscription, log in to your customer portal and click "Manage Your Subscription." If you need help or forgot your email linked to your pet food subscription, contact our customer care team at [email protected] or call (02) 6682 4163 during our business hours. You can reactivate your subscription at any time by signing in to your customer portal.

If you need to change your delivery address, no worries, it's easy.

Simply log in to your customer profile, click on the "Profile" tab at the bottom, and select "Shipping Address". From there, you can easily update your default shipping address to your new one. Let me know if you need any further assistance!

To ensure you are feeding your pet the right amount of food, we recommend using a measuring cup. You can use either a half or full measuring cup, depending on your pet's needs. For instance, if you need to feed your dog 1 cup of food but you only have a 1/2 cup measuring cup, simply add two cups of food using the 1/2 cup measuring cup.

If your pet has stopped eating Frontier Pets food and you want to cancel your subscription, this can be done by logging into your customer portal. We can help you with the return or recall process for any shipped orders. However, please note that the cost of the product will be refunded only after it is returned to us, minus any recall charges.

We value your opinion and always strive to improve our products to ensure your pets receive the best possible nourishment. You can share your feedback by emailing us at [email protected] or by leaving a Google Review.

Getting Started

If your pet has been on a diet of dry kibble and/or processed wet food, it’s important to transition gradually to raw feeding as a complete balanced meal.* Raw food is digested differently from processed food. Transitioning too quickly to raw feeding can cause stomach upset.  

Similarly, if your pet is used to dry kibble or canned food, they may be fussy with raw food at first, so gradually introducing raw food will help their taste buds adjust. 

Start with 20% Frontier Pets Raw Freeze-Dried food and 80% of your pet’s ‘usual’ food. Feed the 20/80 ratio for 2-4 days; if there are no major concerns, adjust the ratio to 40/60 for the next 2-4 days. Increase Frontier Pets by 20% every 2-4 days until you feed 100% Frontier Pets food as a complete balanced meal. 

This guide only follows general Vet advice for transitioning to raw feeding. However, every pet is unique and may transition at a different pace. If you have concerns, it’s best to contact your Vet or Animal Health Specialist. Learn more about how to transition to raw pet food.

*Frontier Pets Freeze-Dried Raw Pet Food can be used as a complete balanced meal for 100% raw feeding, or as a Topper for a raw nutrient boost to their usual meals. 

1. Measure the food:

  • Check the "Daily Feeding Guide" on the pouch or use Frontier Pets' online feeding calculator to find the right amount for your pet.
  • Remember, Frontier Pets food is concentrated, so the serving sizes might seem smaller than what you're used to.

2. Add water:

  • Once you have the measured food, add the same amount of water. For instance, 1 cup of food gets 1 cup of water (1:1 ratio).

3. Rehydrate and serve:

  • Pour the water over the food and let it sit for about 30 seconds. The food will rehydrate and swell up.
  • Once most of the water is absorbed, serve it to your furry friend.

Tips:

  • Switching foods? Introduce Frontier Pets gradually over a week, mixing it with your pet's current food and slowly increasing the Frontier Pets amount each day.
  • Frontier Pets food is great for pets with allergies as it's grain-free.

If your pet is overweight, it's important to make gradual changes to their diet. Drastically reducing their food intake can leave them feeling hungrier and may slow down their metabolism. Instead, reduce portion sizes slowly, by 10% every few days, until you reach the recommended amount for their ideal weight. 

To determine the recommended amount, refer to the "Daily Feeding Guide" for your pet's ideal weight, not their current weight. You can also use an online calculator to determine the right amount of food for your pet's target weight. 

It's essential to measure portions accurately using measuring cups to avoid overfeeding. Eyeballing the amount can lead to inaccurate measurements and potentially overfeeding your pet. 

It's worth noting that Frontier Pets food is specially designed to be low in carbohydrates. Most commercial pet foods contain added carbs and sugars, which can contribute to weight gain in pets.

This is the main query we get. Yes our serving sizes are correct. Remember that you are adding back 75% of the total weight of the product in the form of water. If you were to take all of the water out of a steak, you’d end up with a very small piece of meat. It’s exactly the same principle. Please do not overfeed your dog. Stick to the guides. If you are still unsure, contact us, we’ll talk you through it.

The dried product will not take up all of the water. It will absorb most of it, but you will see the food ‘swimming’ around in the water. That is just fine. Your pet will lap up the water and then eat the soft food. If you want the water to be completely absorbed in the dried product, then just let it stand for longer. 

Water is heavy. When the water is extracted out of the product through freeze-drying, all of that weight is extracted with it. And that weight is around 75% of the total.

Adding water back to reconstitute, adds the weight back. This DOES NOT mean that you are diluting the product – you are reconstituting it back to its original raw form.

A cup of dried Frontier Pets food weighs 60 grams. Adding a cup of water at 250 grams, makes a total of 310 grams.

Subscription

Anyone can set up a pet food subscription and enjoy the benefits!

Just click on the "Subscribe & Save" option when you're buying your pet's favourite food. Choose how often you'd like deliveries to arrive, with options ranging from every 2 weeks to every 12 weeks. Then, complete your checkout process to start saving 10% on your subscribed pet food!


No, you can cancel your subscription at any time.

If you're on a subscription plan and need to make changes, sign in with your email address and follow the prompts to update your subscription order. Let us know if you need any help by contacting us at [email protected].

Looking to cancel your subscription? No worries—it happens! Just go to your account settings and look for the "Manage Subscription" section. Once you're there, you should see a button that says "Cancel Subscription"—that's your golden ticket! Click that button, and you're all set. Your subscription will be cancelled, and you won't be charged again.



No problem at all! If you need to pause your next order, you can do so by selecting a new date that works better for you. Just follow these simple steps: log in to your customer portal, click on "manage subscription," and then select either "manage this subscription" or the active subscription product that you have.


From there, you can easily reschedule your delivery to a date that's more convenient for you. And if you need to delay it by a month or even 6 months, you can simply pick the date that works best for you.


Let me know if you have any questions or need further assistance!


To include an additional product in your next order, please sign in to your customer account and select "View Your Next Order." From there, you can scroll down to the "You May Also Like" section and select the desired item. If you wish to browse additional products, please select "Browse All Products."


Product

Frontier Pets food has a super long shelf life (2 years)*, so many people think it must be full of preservatives. This is not the case. Frontier Pets food and treats contain no preservatives, and they don’t need to.

The freeze-drying process extracts all of the water from the food, leaving a very low moisture content. Also, the ‘water activity’ level in the food falls below the level where any microorganism can live, so it doesn’t go ‘off’. Once you’ve added the water back in, of course, that changes things. Reconstituted food can be kept in the fridge for three days.

*Frontier Pets Food remains fresh in its original packaging for two years and for three months once opened.

Yes! As far as we know, we’re the only pet food company that conducts micro-biology tests on all of our products, all of the time. We even do it for the individual ingredients. So you can be assured that the product is not only nutritionally superior, but extremely safe. We guarantee it. 

That depends on the type of allergy your pet has. Most allergies are likely to be to grains or the environment.

If it’s environment there’s not a lot you can do (except maybe move), but if it’s a grain allergy then Frontier Pet food is quite okay for your pet as it is gluten free.

Frontier Pets food has been developed for healthy pets, but pet owners who have pets with digestive or skin issues have noticed a significant improvement in their pets' skin and digestion. You’ll also notice clearer eyes and a glossier coat.

Frontier Pets food boasts an impressive shelf life! Unopened bags stay fresh for up to 2 years thanks to a clever freeze-drying process that removes most of the moisture, creating an inhospitable environment for bacteria growth. This makes it a convenient option for pet owners who want to keep their pets on a raw food diet. Once you open the bag, maintain freshness by keeping it in its original packaging (seal after each use) or transferring the food to an airtight container, where it will last up to 3 months.

Yes, Frontier Pets food is low-carb, made with mostly meat and protein for a natural, grain-free diet.

Frontier Pets food is formulated to be low in carbohydrate for a few reasons:

  • Ancestral Diet:  Dogs and cats evolved from carnivores, and their digestive systems are better suited to processing protein and fat from meat than carbohydrates found in grains.

  • Grain-Free: Frontier Pets avoids grains like corn and wheat, which are complex carbohydrates that can be difficult for some pets to digest and may contribute to allergies.

  • Health Benefits:  A low-carb diet can promote better overall health for pets. Frontier Pets highlights potential benefits like weight management, improved digestion, and reduced risk of diabetes for dogs.

A low-carb diet can be a good option for certain pets, especially those with weight issues, and digestive sensitivities.

No, at Frontier Pets, we guarantee that we do not use chemicals or bleach on any of our ingredients. All of our produce, including chicken, is Free-Range and handled absolutely without the use of any harmful substances. You can trust in our ingredients' percentage-guaranteed purity and safety, ensuring that your pet receives only the best quality food.

Nutrition

Absolutely! Dogs and cats cannot digest complex carbs, and that’s what you’ll find in corn, wheat and other cereal products. Our pets get their energy from proteins and fats – not from gluten. Giving our pets gluten is inappropriate and will cause them health problems in the future.

You’ll notice there is a freeze-dried value and an ‘as fed’ value on your packaging. The freeze-dried value is a lot higher because it’s concentrated. After you’ve added water, the values go down as the nutritionals are ‘spread’ over the total bowl content.

Many pet owners are interested in understanding the differences between kibble and raw food. While kibble is a convenient option, it often contains processed ingredients like grains and byproducts. Ever wonder what's in your pet's kibble? Check out the video.

At Frontier Pets, we believe in simple, whole-food ingredients. That's why our food features free-range, raw meat and organic produce, carefully chosen to provide complete and balanced nutrition for your dog. This is how Frontier Pets food is made.

Here are some of the benefits of feeding your dog a raw food diet:

  1. Better nutrition: Raw dog food contains all the essential nutrients that dogs need to thrive, including proteins, fats, vitamins, and minerals. It is free from fillers, preservatives, and artificial ingredients that are commonly found in commercial dog food. 
  2. Improved digestion: Raw dog food is easier for dogs to digest because it is not cooked or processed. The natural enzymes and bacteria in raw food help to break down the ingredients, making it easier for dogs to absorb the nutrients.
  3. Stronger immune system: Raw dog food is rich in antioxidants, which help to boost the immune system and protect against disease and illness. Additionally, raw food contains higher levels of vitamins and minerals that support overall health and wellness. 
  4. Better oral health: Chewing on bones and raw meaty bones helps to clean teeth and promote healthy gums. This can lead to fewer dental problems and improved overall oral health.
  5. Increased energy and vitality: Dogs fed a raw food diet often have more energy and vitality than dogs fed commercial dog food. This is because raw food provides a more balanced and nutritious diet that supports overall health and wellness. 

It is important to note that a raw food diet should be carefully planned and balanced to ensure that it provides all the nutrients that dogs need to thrive. If you are considering switching to a raw food diet for your dog, we can help you. At Frontier Pets, we’ve done the research with Dr. Kathy Cornack, our resident holistic vet and animal nutritionist.

Our recipes are designed to support a healthy, balanced diet. We use human-quality free-range meat, eggs, and offal, along with certified organic, imperfect fruit and veggies. 

Our Purpose

We’re on a mission, and it’s a big one. We want to end factory farming. Making ethical pet food and treats sounds like a strange way to achieve this, but it actually makes sense. Our pets are the second largest consumers of intensively farmed animals on the planet. This equates to literally billions of kilos of meat, most of which are the bi-products of intensively farmed animals.  

Imagine if this produce came instead from animals that are raised in a free-range (for the whole of life) system that supports their natural environment.

The impact would be massive enough to change the world.

At Frontier Pets, we offer premium-quality pet food and treats that are made from 100% free-range meat and offal, free-range eggs, and organic fruit and vegetables. Our ingredients are sourced exclusively from Australian farmers who practice sustainable agriculture. Our goal is to help change the world, one nutritious bowl of pet food at a time. That's why our motto is "feed good, do good".

We have developed our food in collaboration with a leading vet and animal nutritionist to ensure that we deliver unparalleled nutrition for your cat or dog. We make a bold claim that our freeze-dried food is the best pet food on the planet, but we stand by it. Our commitment to delivering the highest-quality nutrition for your pet is at the heart of everything we do.


Our Process

It sounds fancy but freeze-drying has actually been around for a while. Think of your two-minute noodles. Both the noodles and the tiny peas and carrots are freeze-dried. Coffee is freeze-dried. Your camping food is freeze-dried and a lot of the food used in the military and by astronauts is the same.

Simplified, freeze-drying is a process that extracts the water from the food. Given that water is the main ingredient of everything, you end up with a dry product that weights about 4 times less – but with all of the nutritional content of the food completely intact.

Because the freeze-dried food contains no water, the food cannot go off. So you can just keep it in the cupboard. When you’re ready to feed your pet, just add warm water to the dry ingredients and the food will be reconstituted back to its original raw form within 20 seconds. During this time, the aroma of the fresh ingredients will be released.

It’s exactly like feeding raw food, without any of the hassles. And your pet will wait eagerly for their warm, fresh bowl of food – Every. Single. Time.


It’s not a cheap process, freeze-drying. That’s true. But the bottom line is that you’re not buying water when you buy freeze-dried food. And given that food is mainly water you’re taking out a lot of the bulk and weight of the produce by simply extracting it.

It will cost you around $60 to buy a dry kilo of Frontier Pets food. But that one kilo of food will reconstitute to 4 kilos of wet ‘as fed’ product, so it actually costs around $15 a kilo. That’s on par with a premium kibble – and so very much better!

You’re getting a much better product and you’re not paying any more for it.

You’re also doing your bit for the environment, because of the water component isn’t being transported to you.


Freeze-drying extracts the water from the raw product. Reconstituting it simply means adding the water back in.

It’s NOT the same as just adding water to a dry product. If you added water to dry kibble you wouldn’t be reconstituting the kibble, you’d just be making slush.

Frontier Pets food is brought back to its original raw form by adding back the water. It’s ‘reconstituted’ – a bit like cordial.

Our Proteins & Producers

A couple of reasons. Pork is one of the most digestible of proteins. It’s very lean, it’s completely safe and it’s really, really yummy.

Pigs are also one of the most Factory Farmed animals on the planet – hundreds of millions of them.

We source our pork from ethical farms. By supporting these farmers we’ll help grow the industry and, with time, eliminate Factory Farms. That’s our dream anyway and we’re sticking with it.

No. They’re not. In fact, 70% of the worlds’ cows are penned up in Factory Farm conditions where they are grain fed. It’s not natural and it’s not fair. Take a drive around a our country-side and play ‘spot the cow’. They’re pretty rare.

And don’t be fooled by the term “Grass Fed”. A lot of cattle in Australia are grass fed for the first part of their life. They finish their final 200 days in a feed lot where they are force fed huge amounts of grain to build up their value. A lot will suffer from broken legs and be crippled because of the sheer weight of their bodies.

Grass fed does NOT mean free-range. Frontier Pets meat comes from animals that have been free-range raised for the whole of their life.

The pork we use comes from Western Plains Pork.  The pigs are outdoor bred in an extremely clever eco-system that significantly supports animal welfare.  I have personally visited the farm on a number of occasions and can attest to the quality of care all the animals receive.  They are definitely ethically farmed – no question.  To find out more about Western Plains Pork, go to the OUR PRODUCERS section on this website.

Eggs are very good for both dogs and cats – they provide valuable proteins and minerals.. Dogs really like to eat eggs and cats get great value from them because they replicate the valuable nutritients that would be contained in a mouses brain.

We use free-range eggs because the alternative… eggs from battery caged chickens… is just not worth thinking about. In fact, by supporting this industry we’ll help end this appalling and inhumane practice.

No. Back in the day – like way back in the day – pigs were found to have an intestinal worm that made people and animals sick. It’s just not the case anymore. In fact, Australia has been cleared of anything ‘bad’ in pigs for many decades. Plus there are other safeguards used by Frontier Pets. Firstly, our pork food has been freeze-dried. That means that there is no moisture left in the product after it has been freeze-dried to ‘house’ any bacteria.

Secondly, we undertake micro-biology tests on all of our produce to ensure that they are clear of any nasties. So you can rest assured that our pork products are quite safe for your pet. And they love it! It is the most digestible of all of our proteins and looks and smells amazing!

Policy

No. All of the transactions occur through a secure server via our bank or PayPal. Your details are completely safe. 

You can return any unopened or faulty product for a refund or replacement. Contact us at [email protected], and we can help you with this process. Check out our refund and return policy for more.

How fast is shipping?

  • Orders are shipped within 1 business day (excluding weekends/holidays).
  • Same-day processing for orders before 10 AM AEDT.
  • Delivery times vary by state (2-6 business days).
  • Express shipping is available.

Track my order?

  • You'll receive a shipping confirmation email with a tracking number.
  • Allow 48 hours for tracking info to update.
  • Contact us if your order hasn't arrived within estimated timeframe.

Returns/Exchanges?

  • We replace broken items. Email [email protected].
  • The customer is responsible for return shipping costs, but if the product is damaged and qualifies for returns and refunds, the customer will be credited for future orders.
  • Refunds/exchanges are not offered for pets disliking the food.
  • Exchanges must be within 30 days of purchase.

Check out our full shipping policy here.

Yes, we offer free shipping on all orders over 10kg of dry food. The offer will be automatically applied at checkout.

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